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Frequently Asked Questions
Please see below for answers to common questions from customers
FAQs - Bone Broth Cacao
Why Bovine Bone Broth?
We chose grass-fed bovine collagen for its proven benefits in supporting healthy skin, hair, nails, joints, and gut function. Derived from freely roaming cattle raised on European farms, it’s a clean, natural source of protein that works in harmony with your body.
Bovine collagen is the most bioavailable form for supporting collagen production from within, helping to maintain strength, elasticity, and overall wellbeing.
Does it taste like meat or bones?
No meaty taste here!
Our blends are crafted to highlight the rich, pure flavour of cacao (the raw form of chocolate), with no meaty taste whatsoever. Each cup is smooth, comforting, and deeply chocolatey, while still delivering the nourishing benefits of our carefully chosen ingredients.
Many in our community enjoy it just as it is, while others love adding a spoonful of raw honey for a touch of natural sweetness and extra immune support.
Can I have this pregnant or breastfeeding?
While we recommend consulting your doctor before consuming, grass-fed organic bone broth is an excellent way to support your body during this time. Packed with natural collagen, amino acids, and essential nutrients, it promotes overall wellness.
Many of our customers who are pregnant or breastfeeding enjoy our Nourish Cacao, crafted with just four simple ingredients: Bovine Bone Broth, Cacao, Maca, and Celtic Salt. However, we recommend avoiding our Calm and Focus blends during this time, as they contain adaptogens designed specifically for adult stress and energy support.
Are your products organic?
Yes, all our products are made with 100% organic ingredients, free from harmful gums, fillers, and artificial flavourings.
We believe nature doesn’t make mistakes, which is why we source each ingredient from its natural origin, ensuring every blend is as pure, nourishing, and unaltered as possible.
Can I give this to my children?
Many parents choose to give our Nourish blend to their children, as it’s crafted with just four natural ingredients: Bone Broth, Cacao, Maca, and Celtic Salt. It’s free from artificial additives and any harmful ingredients.
For children who prefer a sweeter taste, try adding raw honey for natural flavour and immune support.
We recommend avoiding Calm and Focus for children, as these contain adaptogens designed specifically for adult wellness.
How do I make it?
I. Add 15g (or two HOLY CACAO scoops) to your favourite mug.
II. Pour in 50ml of cold milk and whisk into a silky paste.
III. Add 100–150ml of hot water and whisk again until rich and creamy.
**IV.**Stir through a scoop of raw honey, watching it melt into your cup while offering a natural boost of immunity.
**V.**Take your time to whisk the flavours together and watch as tiny bubbles reach the surface.
**VI.**Take a deep breath. A quiet pause. Sip slowly, letting each delicious sip ground and restore you.
Can I have more than one cup?
You can enjoy our Nourish blend multiple times a day as it’s made with just four simple, nourishing ingredients.
For Calm and Focus, we recommend one cup of each per day, as the adaptogens are carefully balanced to deliver maximum benefits.
Is this product suitable for vegetarians or vegans?
Our products are not suitable for vegetarians or vegans, as we use ingredients derived from bovine sources - including bone broth and collagen. These provide a rich source of natural collagen, gelatin, and essential nutrients that are difficult to replicate with plant-based alternatives.
That said, many of our customers who usually follow a vegetarian or mostly plant-based lifestyle choose to include our products as a nourishing way to support their health from within.
The choice is entirely personal, and we encourage you to do what feels best for your body and wellbeing.
How much maca is there in each serving?
All of our blends contain 1g of organic maca per serving, known for its balancing and energising properties.
Are your products gluten and dairy free?
Yes, all of our products are naturally gluten-free and dairy-free, made without any fillers, gums, or additives.
FAQs - Collagen Protein Bars
Why bovine collagen?
We chose grass-fed bovine collagen for its proven benefits in supporting healthy skin, hair, nails, joints, and gut function. Derived from freely roaming cattle raised on European farms, it’s a clean, natural source of protein that works in harmony with your body.
Bovine collagen is the most bioavailable form for supporting collagen production from within, helping to maintain strength, elasticity, and overall wellbeing.
Is this suitable for pregnancy or breastfeeding?
Yes, collagen is a pure protein and perfectly safe to enjoy during pregnancy and breastfeeding. It can be a wonderful way to support your body through this time. If you have any hesitations or individual questions, we always recommend checking with your healthcare professional.
Can I have more than one bar per day?
Each bar contains 10g of grass-fed collagen, which is a meaningful daily amount to support your body. You can enjoy one bar a day, or up to two if you prefer. While it’s safe to consume more, we recommend no more than two a day for balanced and effective nourishment.
Do I need to take other collagen if I’m eating these bars?
Each bar provides 10g of high-quality bovine collagen, which is a meaningful daily amount. The general recommendation is 5–20g per day, so one or two bars daily is ideal for maintaining healthy collagen levels. There’s no need to take additional collagen if you’re enjoying the bars regularly.
Are the bars suitable for children?
Yes, children aged three and above can enjoy our bars. If you have any concerns, we recommend checking with your doctor or healthcare professional first.
Are your products gluten and dairy free?
Yes, all of our products are naturally gluten-free and dairy-free, made without any fillers, gums, or additives.
Where do you source your dates?
Our dates are sourced from Iran, where the warm climate and traditional growing methods produce some of the world’s finest dates. Naturally sweet and rich in nutrients, they bring a subtle caramel flavour to our bars without the need for added sugars.
Shipping & Returns
Do the collagen protein bars contain any allergens?
While none of our ingredients contain common allergens, the bars are made in a facility that also handles nuts, peanuts, and sesame, so traces may be present.
How much is shipping?
United Kingdom
UK Standard Delivery | £3.99 (free on orders over £60). Delivered within 48 working hours (Mon-Fri, excluding weekends & bank holidays).
Once your items are sent out, we will send you an email and/or text message with your tracking number and a link so you can track your package. If you don't receive this notification, please reach out to us using the contact form found in the website footer, and we will resend it.
If your order doesn’t arrive within 3-4 business days, please get in touch, and we will send out a replacement.
International
We use a standard rate service for all international orders, and shipping costs can vary depending on the delivery address.
Many of our international customers choose to order multiple bags to make the most of the shipping cost.
If you're ordering from outside the UK, shipping rate will be provided at check out or feel free to email us with your address and what you’d like to order. We’ll be happy to provide a shipping quote before you place your order.
Thank you so much for your support - we can’t wait for you to try HOLY CACAO!
What is your return policy?
We are happy to refund or exchange any unopened product returned within 14 days of purchase.
To initiate a return, please contact info@holycacao.co.uk.
Refunds are processed once we receive the returned goods in their original condition. We do not accept returns on opened products.
Shipping costs are non-refundable, except in cases where the product is faulty or incorrect.
Assuming the item(s) are in good condition we will then process your refund. Refunds are made to your original payment method. Once the return has been processed, you should receive a refund within 3-5 working days.
Discount
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
Contact
Still have questions? We're happy to help! Please email us at info@holycacao.co.uk and we will get back to you as soon as possible.