Privacy Policy 

Last updated: 2025

Privacy Policy Last updated: 2025

HOLY CACAO ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines what data we collect, how we collect it, how we use it, and your rights regarding your information.

1. Information We Collect

We collect and process personal data to provide our products and services. This may include:

• Personal Information: Name, email address, phone number, shipping and billing addresses, payment details.

• Technical Information: IP address, browser type, device details, cookies, and website usage data.

• Order & Transaction Information: Purchases made, order history, and customer support interactions.

• Marketing Preferences: Email subscriptions and engagement with promotional materials.

2. How We Collect Your Information

We collect information through:

• Direct interactions when you place an order, sign up for emails, or contact customer support.

• Automated tracking via cookies and analytics tools when you visit our website.

• Third-party services such as payment processors or marketing platforms.

3. How We Use Your Information

We use your data to:

• Process and fulfil your orders.

• Improve and personalise your experience on our website.

• Provide customer support.

• Send promotional emails (if you have opted in).

• Ensure compliance with legal and regulatory obligations.

4. Data Sharing & Third Parties

We do not sell or rent your data. We may share your information with:

• Payment processors for secure transactions.

• Delivery services to fulfil your orders.

• Marketing platforms for email campaigns (if opted in).

• Legal authorities if required by law.

5. How Long We Keep Your Data

We retain your data only for as long as necessary for the purposes outlined above. This typically means:

• Order and transaction data is kept for accounting and legal compliance (typically up to 7 years).

• Marketing data is kept until you unsubscribe.

• Website analytics data is anonymised after a set period.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data.

• Opt out of marketing communications.

• Request data portability.

• Lodge a complaint with a data protection authority.

7. Cookies

We use cookies to improve user experience. You can manage cookie preferences via your browser settings.

8. Contact Us

For any privacy-related enquiries, please contact us at:

Email: info@holycacao.co.uk